Current Incidents

There are 2 incidents or planned maintenances that may be affecting customers on our network


Last updated:(17 Mar 2023 13:23hrs)

Status: Currently open.
Location: Lewes BN8.

We are currently experiencing an incident in Lewes BN8 affecting TV services. Engineers are currently investigating the issue and will provide an update as soon as possible.

Please do not reset your equipment.

We apologise for any inconvenience this may cause.

Update (17 Mar 2023 13:37hrs)
Engineers have been investigating the problem and found that power to the FIRS equipment on site has been disconnected. Work to restore service is expected to be completed on Monday.

We apologise again for the inconvenience caused and thank you for your patience.


Last updated:(20 Mar 2023 07:35hrs)

Planned Maintenance: Due to be completed 20 Mar 2023
Status: Closed.
Location: Barnsley, S70.

There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Monday, 20/03/2023. Customers may experience an interruption to services for up to 6 hours during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.

Update (20 Mar 2023 07:35hrs)
This Planned Maintenance was completed on Monday, March 20th, 2023 at 07:35hrs.

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