Current Incidents

There are 7 incidents or planned maintenances that may be affecting customers on our network.

231327: INCIDENT AFFECTING BROADBAND AND VOICE SERVICES   

Last updated: (26 Sep 2022 09:26hrs)

Status: Currently open.
Location: Aylesbury, HP1.

We are currently experiencing a network incident in Aylesbury, HP1 affecting broadband and voice services. Engineers are currently investigating the issue and will provide an update as soon as possible or within 2 hours.

PLEASE DO NOT REBOOT EQUIPMENT

We apologise for any inconvenience this may cause.

Update (26 Sep 2022 17:49hrs)
The fault on site is impacting a small subset of customers. This fault is being caused by equipment in an end customers house.

The on-site engineer has finished for today, and engineers will return to site in the morning to continue working.

Tomorrow morning, the engineers will be working logically through our network to identify and replace the offending device. They may knock your door to inspect your equipment.

If this issue is affecting your service, please do not reboot your device, as this will not restore service and will prolong the process of identifying the faulty device.

We apologise for any inconvenience caused by this and the impact of the intermittent service.
Update (26 Sep 2022 16:04hrs)
An engineer is on site investigating the problem and found that there is an issue with equipment on site.

PLEASE DO NOT REBOOT EQUIPMENT.

We are continuing to work to resolve this issue and a further update will be provided within 2 hours or as soon as possible.

We apologise again for the inconvenience caused and thank you for your patience.
Update (26 Sep 2022 11:16hrs)
Engineers have been investigating the problem and found that faulty network equipment has caused some customers to go offline. An engineer has been dispatched with an ETA of 12:00 26/09/22.

PLEASE DO NOT REBOOT EQUIPMENT

We are continuing to work to resolve this issue and a further update will be provided within 2 hours or as soon as possible.

We apologise again for the inconvenience caused and thank you for your patience.

230837: THIRD PARTY MAINTENANCE AFFECTING BROADBAND SERVICES   

Last updated: (26 Sep 2022 09:12hrs)

Planned Maintenance: Due to be completed 27 Sep 2022
Status: Currently open.
Location: Launceston, PL15.

There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Tuesday 27/09/2022. Customers may experience an interruption to broadband services for up to 6 hours during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.

No updates for this incident yet.

230343: THIRD PARTY MAINTENANCE AFFECTING BROADBAND SERVICES   

Last updated: (26 Sep 2022 09:09hrs)

Planned Maintenance: Due to be completed 27 Sep 2022
Status: Currently open.
Location: Daventry, NN11.

There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Tuesday 27/09/2022. Customers may experience an interruption to broadband services for up to 6 hours during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.

No updates for this incident yet.

230328: THIRD PARTY MAINTENANCE AFFECTING BROADBAND SERVICES   

Last updated: (26 Sep 2022 09:07hrs)

Planned Maintenance: Due to be completed 27 Sep 2022
Status: Currently open.
Location: Swindon, SN1.

There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Tuesday 27/09/2022. Customers may experience an interruption to broadband services for up to 6 hours during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.

No updates for this incident yet.

230325: THIRD PARTY MAINTENANCE AFFECTING BROADBAND SERVICES   

Last updated: (26 Sep 2022 08:58hrs)

Planned Maintenance: Due to be completed 27 Sep 2022
Status: Currently open.
Location: Abingdon & Middleton Cheney, OX14 & OX17.

There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Tuesday 27/09/2022. Customers may experience an interruption to broadband services for up to 6 hours during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.

No updates for this incident yet.

230322: THIRD PARTY MAINTENANCE AFFECTING BROADBAND SERVICES   

Last updated: (26 Sep 2022 08:56hrs)

Planned Maintenance: Due to be completed 27 Sep 2022
Status: Currently open.
Location: Oxfordshire, SN7.

There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Tuesday 27/09/2022. Customers may experience an interruption to broadband services for up to 6 hours during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.

No updates for this incident yet.

231436: INCIDENT AFFECTING BROADBAND AND VOICE SERVICES   

Last updated: (27 Sep 2022 08:12hrs)

Status: Closed.
Location: Milton Keynes, MK16.

We are currently experiencing a network incident in Milton Keynes, MK16 affecting data and voice services. Engineers are currently investigating the issue and will provide an update as soon as possible or within 2 hours.

Please do not reset your equipment.

We apologise for any inconvenience this may cause.

Update (27 Sep 2022 08:12hrs)
This incident was closed on Tuesday, September 27th, 2022 at 08:12hrs.
Update (27 Sep 2022 08:12hrs)
Work to restore service was completed at 19:25 on 26/09/2022. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.

Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.

We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Update (26 Sep 2022 20:34hrs)
Engineers have continued to work on the issue and service should be live. Works are still ongoing currently.

A further update will be provided when the services are no longer at risk, or within 2 hours.

We apologise again for the inconvenience caused and thank you for your patience.
Update (26 Sep 2022 18:20hrs)
Engineers have been investigating the problem and found that the issue was with fibre supporting the site. The damage has been repaired and services should be restored, but may be under risk of going back down until works are completed.

A further update will be provided when the services are no longer at risk, or within 2 hours.

We apologise again for the inconvenience caused and thank you for your patience.

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