Current Incidents
There are 39 incidents or planned maintenances that may be affecting customers on our network.
276384 : INCIDENT AFFECTING BROADBAND AND VOICE SERVICES
Last updated:(29 Sep 2023 09:41hrs)
Status: Currently open.
Location: Ashford TN23.
We are currently experiencing a network incident in Ashford affecting services. Engineers are currently investigating the issue and will provide an update as soon as possible or within 2 hours.
Please do not reset your equipment.
We apologise for any inconvenience this may cause.
No updates for this incident yet.
274921 : MAINTENANCE AFFECTING SERVICES
Last updated:(29 Sep 2023 09:06hrs)
Status: Currently open.
Location: Multiple sites.
There is essential maintenance taking place between the hours of 00:00 to 06:00 on Monday 02/10/2023. Customers may experience an interruption to services for up to 4 hrs during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
274915 : MAINTENANCE AFFECTING SERVICES
Last updated:(29 Sep 2023 09:04hrs)
Status: Currently open.
Location: Multiple Sites.
There is essential maintenance taking place between the hours of 00:00 to 06:00 on Monday 02/10/2023. Customers may experience an interruption to services for up to 4 hrs during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
274363 : MAINTENANCE AFFECTING SERVICES
Last updated:(29 Sep 2023 09:00hrs)
Status: Currently open.
Location: Dorset, DT10.
There is essential maintenance taking place between the hours of 09:00 to 17:00 on Monday 02/10/2023. Customers may experience an interruption to services for up to 15 mins during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
276271 : MAINTENANCE AFFECTING SERVICES
Last updated:(29 Sep 2023 08:58hrs)
Status: Currently open.
Location: Kent, TN24.
There is essential maintenance taking place between the hours of 08:00 to 12:00 on Monday 02/10/2023. Customers may experience an interruption to services for up to 4 hrs during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
274639 : MAINTENANCE AFFECTING SERVICES
Last updated:(29 Sep 2023 08:55hrs)
Status: Currently open.
Location: Buckinghamshire, MK19.
There is essential maintenance taking place between the hours of 08:00 to 17:00 on Monday 02/10/2023 Customers may experience an interruption to services for up to 1 hr during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
274630 : MAINTENANCE AFFECTING SERVICES
Last updated:(29 Sep 2023 08:49hrs)
Status: Currently open.
Location: BURTON-UPON-TRENT, DE13.
There is essential maintenance taking place between the hours of 00:00 to 06:00 on Monday 02/10/2023. Customers may experience an interruption to services for up to 6 hrs during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
272761: MAINTENANCE AFFECTING SERVICES
Last updated:(29 Sep 2023 08:46hrs)
Status: Currently open.
Location: Kent, ME10.
There is essential maintenance taking place between the hours of 08:00 to 20:00 on Saturday 30/09/2023. Customers may experience an interruption to services for up to 1 hr during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
276177: INCIDENT AFFECTING BROADBAND AND VOICE SERVICES
Last updated:(28 Sep 2023 07:58hrs)
Status: Currently open.
Location: Worcester WR2.
We are currently experiencing a network incident in Worcester WR2 6 affecting voice and data services. Engineers are currently investigating the issue and will provide an update as soon as possible or within 2 hours.
Please do not reset your equipment.
We apologise for any inconvenience this may cause.
Update (28 Sep 2023 12:09hrs)
Engineers on site have identified the damage to require specialist equipment. Due to this requirement we will need to reattend tomorrow to carry out repairs.
We will provide an update once engineers are on site, this is expected to be around 11:00 tomorrow 29th Sept
We apologise again for the inconvenience caused and thank you for your patience.
Update (28 Sep 2023 10:06hrs)
Engineers are currently on site investigating this issue. We have identified damage to cables linking this site to the local exchange.
We are continuing to work to resolve this issue and a further update will be provided within 2 hours or as soon as possible.
We apologise again for the inconvenience caused and thank you for your patience.
274746:THIRD PARTY MAINTENANCE AFFECTING SERVICES
Last updated:(29 Sep 2023 08:37hrs)
Status: Closed.
Location: Oldmeldrum, AB51.
There is essential third party maintenance taking place between the hours of 23:00 on Thursday 28/09/2023 and 05:00 on Friday 29/09/2023. Customers may experience an interruption to services for up to 1 hr during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (29 Sep 2023 08:37hrs)
This Planned Maintenance was completed on Friday, September 29th, 2023 at 08:37hrs.
272790: THIRD PARTY MAINTENANCE AFFECTING SERVICES
Last updated:(29 Sep 2023 08:37hrs)
Status: Closed.
Location: Storrington RH20.
There is essential third party maintenance taking place between the hours of 00:00 to 06:00 on Friday 29/09/2023 Customers may experience an interruption to services for up to 6hr during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (29 Sep 2023 08:37hrs)
This Planned Maintenance was completed on Friday, September 29th, 2023 at 08:37hrs.
272828: THIRD PARTY MAINTENANCE AFFECTING SERVICES
Last updated:(29 Sep 2023 08:37hrs)
Status: Closed.
Location: Staffordshire, ST19.
There is essential third party maintenance taking place between the hours of 00:00 to 06:00 on Friday 29/09/2023 Customers may experience an interruption to services for up to 6 hrs during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (29 Sep 2023 08:37hrs)
This Planned Maintenance was completed on Friday, September 29th, 2023 at 08:37hrs.
272854: THIRD PARTY MAINTENANCE AFFECTING SERVICES
Last updated:(29 Sep 2023 08:36hrs)
Status: Closed.
Location: Durham DH7.
There is essential third party maintenance taking place between the hours of 00:00 to 06:00 on Friday 29/09/2023 Customers may experience an interruption to services for up to 6 hrs during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (29 Sep 2023 08:36hrs)
This Planned Maintenance was completed on Friday, September 29th, 2023 at 08:36hrs.
273182: THIRD PARTY MAINTENANCE AFFECTING SERVICES
Last updated:(29 Sep 2023 08:35hrs)
Status: Closed.
Location: Royston SG8.
There is essential third party maintenance taking place between the hours of 00:00 to 06:00 on Friday 29/09/2023 Customers may experience an interruption to services for up to 6 hrs during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (29 Sep 2023 08:35hrs)
This Planned Maintenance was completed on Friday, September 29th, 2023 at 08:35hrs.
273193: THIRD PARTY MAINTENANCE AFFECTING SERVICES
Last updated:(29 Sep 2023 08:35hrs)
Status: Closed.
Location: Leicestershire, LE2.
There is essential third party maintenance taking place between the hours of 00:00 to 06:00 on Friday 29/09/2023 Customers may experience an interruption to services for up to 6 hrs during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (29 Sep 2023 08:35hrs)
This Planned Maintenance was completed on Friday, September 29th, 2023 at 08:35hrs.
273255: THIRD PARTY MAINTENANCE AFFECTING SERVICES
Last updated:(29 Sep 2023 08:34hrs)
Status: Closed.
Location: Leicester, LE1.
There is essential third party maintenance taking place between the hours of 00:00 to 06:00 on Friday 29/09/2023 Customers may experience an interruption to services for up to 6 hrs during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (29 Sep 2023 08:34hrs)
This Planned Maintenance was completed on Friday, September 29th, 2023 at 08:34hrs.
273260: THIRD PARTY MAINTENANCE AFFECTING SERVICES
Last updated:(29 Sep 2023 08:34hrs)
Status: Closed.
Location: Leicester LE1, LE3.
There is essential third party maintenance taking place between the hours of 00:00 to 06:00 on Friday 29/09/2023. Customers may experience an interruption to services for up to 6 hrs during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (29 Sep 2023 08:34hrs)
This Planned Maintenance was completed on Friday, September 29th, 2023 at 08:34hrs.
274920: THIRD PARTY MAINTENANCE AFFECTING SERVICES
Last updated:(29 Sep 2023 08:34hrs)
Status: Closed.
Location: Fleet, GU51 and GU52.
There is essential third party maintenance taking place between the hours of 00:00 to 06:00 on Friday 29/09/2023. Customers may experience an interruption to services for up to 6 hrs during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (29 Sep 2023 08:34hrs)
This Planned Maintenance was completed on Friday, September 29th, 2023 at 08:34hrs.
275117 : THIRD PARTY MAINTENANCE AFFECTING SERVICES
Last updated:(29 Sep 2023 08:34hrs)
Status: Closed.
Location: Buckinghamshire, HP18.
There is essential third party maintenance taking place between the hours of 00:00 to 06:00 on Friday 29/09/2023. Customers may experience an interruption to services for up to 6 hrs during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (29 Sep 2023 08:34hrs)
This Planned Maintenance was completed on Friday, September 29th, 2023 at 08:34hrs.
275123: THIRD PARTY MAINTENANCE AFFECTING SERVICES
Last updated:(29 Sep 2023 08:34hrs)
Status: Closed.
Location: Birmingham, B25.
There is essential third party maintenance taking place between the hours of 00:00 to 06:00 on Friday 29/09/2023. Customers may experience an interruption to services for up to 6 hrs during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (29 Sep 2023 08:34hrs)
This Planned Maintenance was completed on Friday, September 29th, 2023 at 08:34hrs.
275127: THIRD PARTY MAINTENANCE AFFECTING SERVICES
Last updated:(29 Sep 2023 08:34hrs)
Status: Closed.
Location: GLOUCESTERSHIRE, GL20.
There is essential third party maintenance taking place between the hours of 00:00 to 06:00 on Friday 29/09/2023. Customers may experience an interruption to services for up to 6 hrs during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (29 Sep 2023 08:34hrs)
This Planned Maintenance was completed on Friday, September 29th, 2023 at 08:34hrs.
275130: THIRD PARTY MAINTENANCE AFFECTING SERVICES
Last updated:(29 Sep 2023 08:34hrs)
Status: Closed.
Location: Worcestershire, W13.
There is essential third party maintenance taking place between the hours of 00:00 to 06:00 on Friday 29/09/2023. Customers may experience an interruption to services for up to 6 hrs during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (29 Sep 2023 08:34hrs)
This Planned Maintenance was completed on Friday, September 29th, 2023 at 08:34hrs.
275131: THIRD PARTY MAINTENANCE AFFECTING SERVICES
Last updated:(29 Sep 2023 08:34hrs)
Status: Closed.
Location: Rutland, LE15.
There is essential third party maintenance taking place between the hours of 00:00 TO 06:00 on Friday 29/09/2023. Customers may experience an interruption to services for up to 6 hrs during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (29 Sep 2023 08:34hrs)
This Planned Maintenance was completed on Friday, September 29th, 2023 at 08:34hrs.
275137: THIRD PARTY MAINTENANCE AFFECTING SERVICES
Last updated:(29 Sep 2023 08:33hrs)
Status: Closed.
Location: Leicester LE1, LE5.
There is essential third party maintenance taking place between the hours of 00:00 to 06:00 on Friday 29/09/2023. Customers may experience an interruption to services for up to 6 hrs during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (29 Sep 2023 08:33hrs)
This Planned Maintenance was completed on Friday, September 29th, 2023 at 08:33hrs.
275138: THIRD PARTY MAINTENANCE AFFECTING SERVICES
Last updated:(29 Sep 2023 08:33hrs)
Status: Closed.
Location: Leicestershire, LE13.
There is essential third party maintenance taking place between the hours of 00:00 to 06:00 on Friday 29/09/2023. Customers may experience an interruption to services for up to 6 hrs during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (29 Sep 2023 08:33hrs)
This Planned Maintenance was completed on Friday, September 29th, 2023 at 08:33hrs.
275139: THIRD PARTY MAINTENANCE AFFECTING SERVICES
Last updated:(29 Sep 2023 08:33hrs)
Status: Closed.
Location: Gloucestershire, G51.
There is essential third party maintenance taking place between the hours of 00:00 to 06:00 on Friday 29/09/2023. Customers may experience an interruption to services for up to 6 hrs during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (29 Sep 2023 08:33hrs)
This Planned Maintenance was completed on Friday, September 29th, 2023 at 08:33hrs.
275890: THIRD PARTY MAINTENANCE AFFECTING SERVICES
Last updated:(29 Sep 2023 08:33hrs)
Status: Closed.
Location: Hertfordshire, EN8.
There is essential third party maintenance taking place between the hours of 00:00 TO 06:00 on Friday 29/09/2023. Customers may experience an interruption to services for up to 6 hrs during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (29 Sep 2023 08:33hrs)
This Planned Maintenance was completed on Friday, September 29th, 2023 at 08:33hrs.
276302: INCIDENT AFFECTING BROADBAND AND VOICE SERVICES
Last updated:(28 Sep 2023 17:20hrs)
Status: Closed.
Location: Tockwith YO26.
We are currently experiencing a network incident in Tockwith YO26 affecting broadband services. Engineers are currently investigating the issue and will provide an update as soon as possible or within 2 hours.
Please do not reset your equipment.
We apologise for any inconvenience this may cause.
Update (28 Sep 2023 17:20hrs)
This incident was closed on Thursday, September 28th, 2023 at 17:20hrs.
Update (28 Sep 2023 15:52hrs)
Work to restore service was completed at 15:43 on 28/09/23. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
274257:THIRD PARTY MAINTENANCE AFFECTING SERVICES
Last updated:(28 Sep 2023 13:44hrs)
Status: Closed.
Location: Cambridge CB25.
There is essential third party maintenance taking place between the hours of 22:00 & 05:00 on Wednesday 27/09/2023 & Thursday 28/09/2023 Customers may experience an interruption to services for up to 7 Hours during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (28 Sep 2023 13:44hrs)
This Planned Maintenance was completed on Thursday, September 28th, 2023 at 13:44hrs.
266234:THIRD PARTY MAINTENANCE AFFECTING SERVICES
Last updated:(28 Sep 2023 13:43hrs)
Status: Closed.
Location: Wells BA5.
There is essential third party maintenance taking place between the hours of 00:00 & 06:00 on Thursday 28/09/2023. Customers may experience an interruption to services for up to 6 Hours during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (28 Sep 2023 13:43hrs)
This Planned Maintenance was completed on Thursday, September 28th, 2023 at 13:43hrs.
272742: THIRD PARTY MAINTENANCE AFFECTING SERVICES
Last updated:(28 Sep 2023 13:43hrs)
Status: Closed.
Location: Wingate TS28.
There is essential third party maintenance taking place between the hours of 00:00 & 06:00 on Thursday 28/09/2023. Customers may experience an interruption to services for up to 6 hours during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (28 Sep 2023 13:43hrs)
This Planned Maintenance was completed on Thursday, September 28th, 2023 at 13:43hrs.
272745: THIRD PARTY MAINTENANCE AFFECTING SERVICES
Last updated:(28 Sep 2023 13:43hrs)
Status: Closed.
Location: Pevensey BN24.
There is essential third party maintenance taking place between the hours of 00:00 & 06:00 on Thursday 28/09/2023. Customers may experience an interruption to services for up to 6 hours during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (28 Sep 2023 13:43hrs)
This Planned Maintenance was completed on Thursday, September 28th, 2023 at 13:43hrs.
272752:THIRD PARTY MAINTENANCE AFFECTING SERVICES
Last updated:(28 Sep 2023 13:43hrs)
Status: Closed.
Location: Daws Hill HP11.
There is essential third party maintenance taking place between the hours of 00:00 & 06:00 on Thursday 28/09/2023 Customers may experience an interruption to services for up to 6 Hours during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (28 Sep 2023 13:43hrs)
This Planned Maintenance was completed on Thursday, September 28th, 2023 at 13:43hrs.
275027:THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES
Last updated:(28 Sep 2023 13:43hrs)
Status: Closed.
Location: Didcot OX11.
There is emergency third party maintenance taking place between the hours of 00:00 & 06:00 on Thursday 28/09/2023 Customers may experience an interruption to services for up to 6 hours during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (28 Sep 2023 13:43hrs)
This Planned Maintenance was completed on Thursday, September 28th, 2023 at 13:43hrs.
275080: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES
Last updated:(28 Sep 2023 13:42hrs)
Status: Closed.
Location: Exmouth EX8.
There is emergency third party maintenance taking place between the hours of 00:00 & 06:00 on Thursday 28/09/2023 Customers may experience an interruption to services for up to 6 Hours during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (28 Sep 2023 13:42hrs)
This Planned Maintenance was completed on Thursday, September 28th, 2023 at 13:42hrs.
274662:MAINTENANCE AFFECTING SERVICES
Last updated:(28 Sep 2023 13:41hrs)
Status: Closed.
Location: Romford RM3, Ilford IG6.
There is essential maintenance taking place between the hours of 09:00 & 17:00 on Wednesday 27/09/2023 Customers may experience an interruption to services for up to 10 minutes during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Update (28 Sep 2023 13:41hrs)
This Planned Maintenance was completed on Thursday, September 28th, 2023 at 13:41hrs.
273841: MAINTENANCE AFFECTING SERVICES
Last updated:(28 Sep 2023 13:41hrs)
Status: Closed.
Location: Winchester SO22.
There is essential maintenance taking place between the hours of 09:00 & 17:00 on Wednesday 27/09/2023 Customers may experience an interruption to services for up to 10 minutes during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (28 Sep 2023 13:41hrs)
This Planned Maintenance was completed on Thursday, September 28th, 2023 at 13:41hrs.
275087:THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES
Last updated:(28 Sep 2023 13:41hrs)
Status: Closed.
Location: Bideford EX39.
There is emergency third party maintenance taking place between the hours of 00:00 & 06:00 on Thursday 28/09/2023 Customers may experience an interruption to services for up to 6 Hours during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (28 Sep 2023 13:41hrs)
This Planned Maintenance was completed on Thursday, September 28th, 2023 at 13:41hrs.
275089:THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES
Last updated:(28 Sep 2023 13:40hrs)
Status: Closed.
Location: Exeter EX3.
There is emergency third party maintenance taking place between the hours of 00:00 & 06:00 on Thursday 28/09/2023 Customers may experience an interruption to services for up to 6 Hours during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (28 Sep 2023 13:40hrs)
This Planned Maintenance was completed on Thursday, September 28th, 2023 at 13:40hrs.
