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There are 14 incidents or planned maintenance that may be affecting customers on our network.

352876 THIRD PARTY MAINTENANCE AFFECTING SERVICES   

Last updated:(18 Jun 2025 08:24hrs)

Status: Currently open.
Location: Daventry NN11.

There is essential third party maintenance taking place between the hours of 23:00 on 19/06/2025 through to 06:00 on 20/06/25. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.

No updates for this incident yet.

350565 MAINTENANCE AFFECTING SERVICES   

Last updated:(18 Jun 2025 08:21hrs)

Status: Currently open.
Location: Heybridge CM9.

There is essential maintenance taking place between the hours of 09:00 and 16:00 on 19/06/25. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.


We apologise for the inconvenience this may cause.

No updates for this incident yet.

353756 MAINTENANCE AFFECTING SERVICES   

Last updated:(18 Jun 2025 08:19hrs)

Status: Currently open.
Location: Tonbridge TN12.

There is essential maintenance taking place between the hours of 00:00 and 06:00 on 19/06/25. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.


We apologise for the inconvenience this may cause.

No updates for this incident yet.

353754 MAINTENANCE AFFECTING SERVICES   

Last updated:(18 Jun 2025 08:18hrs)

Status: Currently open.
Location: Exeter EX1.

There is essential maintenance taking place between the hours of 00:00 and 06:00 on 19/06/25. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.


We apologise for the inconvenience this may cause.

No updates for this incident yet.

349382 THIRD PARTY MAINTENANCE AFFECTING SERVICES   

Last updated:(18 Jun 2025 08:13hrs)

Status: Currently open.
Location: Sunderland SR3, SR4.

There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on 19/06/25. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.

No updates for this incident yet.

350864 MAINTENANCE AFFECTING SERVICES   

Last updated:(17 Jun 2025 08:38hrs)

Status: Currently open.
Location: Horsham RH13.

There is essential maintenance taking place between the hours of 09:00 and 16:00 on 18/06/25. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.


We apologise for the inconvenience this may cause.

No updates for this incident yet.

353714: EMERGENCY MAINTENANCE AFFECTING SERVICES   

Last updated:(18 Jun 2025 08:10hrs)

Status: Closed.
Location: Ampthill MK45.

There is emergency maintenance taking place between the hours of 00:00 and 06:00 on 18/06/2025 Customers may experience an interruption to services for up to 15 minutes during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.

Update (18 Jun 2025 08:10hrs)
This incident was closed on Wednesday, June 18th, 2025 at 08:10hrs.

353720: EMERGENCY MAINTENANCE AFFECTING SERVICES   

Last updated:(18 Jun 2025 08:09hrs)

Status: Closed.
Location: Horsham RH13.

There is emergency maintenance taking place between the hours of 00:00 and 06:00 on 18/06/2025 Customers may experience an interruption to services for up to 15 minutes during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.

Update (18 Jun 2025 08:09hrs)
This incident was closed on Wednesday, June 18th, 2025 at 08:09hrs.

351833 MAINTENANCE AFFECTING SERVICES   

Last updated:(18 Jun 2025 08:09hrs)

Status: Closed.
Location: Colchester CO3,CO6, Derby DE73, Didcot OX11, Houghton Regis LU5.

There is essential maintenance taking place between the hours of 00:05 and 05:55 on 18/06/25. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.


We apologise for the inconvenience this may cause.

Update (18 Jun 2025 08:09hrs)
This Planned Maintenance was completed on Wednesday, June 18th, 2025 at 08:09hrs.

351645 MAINTENANCE AFFECTING SERVICES   

Last updated:(18 Jun 2025 08:08hrs)

Status: Closed.
Location: London E3,.

There is essential maintenance taking place between the hours of 01:00 and 05:00 on 18/06/25. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.


We apologise for the inconvenience this may cause.

Update (18 Jun 2025 08:08hrs)
This Planned Maintenance was completed on Wednesday, June 18th, 2025 at 08:08hrs.

351711 THIRD PARTY MAINTENANCE AFFECTING SERVICES   

Last updated:(18 Jun 2025 08:08hrs)

Status: Closed.
Location: London SE6,SE16,N1,E10,E20,E9, Hertfordshire EN8,.

There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on 18/06/25. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.

Update (18 Jun 2025 08:08hrs)
This Planned Maintenance was completed on Wednesday, June 18th, 2025 at 08:08hrs.

349766 THIRD PARTY MAINTENANCE AFFECTING SERVICES   

Last updated:(18 Jun 2025 08:07hrs)

Status: Closed.
Location: Colchester CO10,CO3,CO6,CO4,CO5.

There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on 18/06/25. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.

Update (18 Jun 2025 08:07hrs)
This Planned Maintenance was completed on Wednesday, June 18th, 2025 at 08:07hrs.

348984 THIRD PARTY MAINTENANCE AFFECTING SERVICES   

Last updated:(18 Jun 2025 08:07hrs)

Status: Closed.
Location: Consett DH8.

There is essential third party maintenance taking place between the hours of 06:00 and 16:00 on 17/06/25. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.

Update (18 Jun 2025 08:07hrs)
This Planned Maintenance was completed on Wednesday, June 18th, 2025 at 08:07hrs.

349148 MAINTENANCE AFFECTING SERVICES   

Last updated:(18 Jun 2025 08:06hrs)

Status: Closed.
Location: Nottingham NG12.

There is essential maintenance taking place between the hours of 09:00 and 17:00 on 17/06/25. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.


We apologise for the inconvenience this may cause.

Update (18 Jun 2025 08:06hrs)
This Planned Maintenance was completed on Wednesday, June 18th, 2025 at 08:06hrs.

353363 EMERGENCY MAINTENANCE AFFECTING SERVICES   

Last updated:(18 Jun 2025 08:06hrs)

Status: Closed.
Location: Braintree CM7.

There is emergency maintenance taking place between the hours of 08:00 and 17:00 on 17/06/25. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.

Update (18 Jun 2025 08:06hrs)
This incident was closed on Wednesday, June 18th, 2025 at 08:06hrs.

353704: EMERGENCY MAINTENANCE AFFECTING SERVICES   

Last updated:(18 Jun 2025 00:50hrs)

Status: Closed.
Location: Driffield YO25.

There is emergency maintenance taking place between the hours of 00:00 and 06:00 on 18/06/2025 Customers may experience an interruption to services for up to 15 minutes during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.

Update (18 Jun 2025 00:50hrs)
This incident was closed on Wednesday, June 18th, 2025 at 00:50hrs.

353711: EMERGENCY MAINTENANCE AFFECTING SERVICES   

Last updated:(18 Jun 2025 00:50hrs)

Status: Closed.
Location: Wingate TS28.

There is emergency maintenance taking place between the hours of 00:00 and 06:00 on 18/06/2025 Customers may experience an interruption to services for up to 15 minutes during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.

Update (18 Jun 2025 00:50hrs)
This incident was closed on Wednesday, June 18th, 2025 at 00:50hrs.

353772: INCIDENT AFFECTING INTERNET SERVICES   

Last updated:(18 Jun 2025 00:49hrs)

Status: Closed.
Location: Guildford GU3.

We have a network incident in Guildford, GU3 affecting internet services. Our team are looking into this and will provide an update by 02:00.

Please do not reset your equipment.

Update (18 Jun 2025 00:49hrs)
This incident was closed on Wednesday, June 18th, 2025 at 00:49hrs.

Update (18 Jun 2025 00:49hrs)
Work to restore service was completed at 00:15 on 18/06/2025. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.

Update (18 Jun 2025 00:29hrs)
We now see that the problem is not on our network, but the network of a third party that supports ours.
We are talking to the third party, and they are working on a fix.
We will update you again by 02:30