News

Current Incidents

There are 3 incidents or planned maintenances that may be affecting customers on our network.

205303: INCIDENT AFFECTING BROADBAND AND VOICE SERVICES   Last updated:(17 Jan 2022 10:30hrs)
Status: Currently open.
Location: Wolverhampton (DY3).

We are currently experiencing a network incident in Wolverhampton (DY3) affecting voice and data services. Engineers are currently investigating the issue and will provide an update as soon as possible.

Please do not reset your equipment.

We apologise for any inconvenience this may cause.

Update (16 Jan 2022 03:17hrs)
Field engineers have attended the site and found that a vehicle has collided with the OFNL street cabinet and all equipment has been severely damaged. Due to the serious nature of the incident, we do not have a service restoration estimate at this time.We are continuing to work to resolve this issue and a further update will be provided as soon as possible.

We apologise again for the inconvenience caused and thank you for your patience.

204024:THIRD PARTY EMERGENCY MAINTENANCE AFFECTING BROADBAND SERVICES   Last updated:(14 Jan 2022 11:14hrs)
Status: Currently open.
Location: Hailsham BN27.

There is emergency third party maintenance taking place between the hours of 00:00 and 06:00 on Monday 17/01/2022. Customers may experience an interruption to Broadband services for up to 6 hours during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.

No updates for this incident yet.
204401:THIRD PARTY EMERGENCY MAINTENANCE AFFECTING BROADBAND AND VOICE SERVICES   Last updated:(14 Jan 2022 11:04hrs)
Status: Currently open.
Location: Horsham,RH13 Guilford GU3, Chelmsford CM2, Wellingborough NN8.

There is emergency third party maintenance taking place between the hours of 00:00 and 06:00 on Saturday 15/01/2022. Customers may experience an interruption to broadband services for up to 6 hours during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.

No updates for this incident yet.