News

Current Incidents

There is 1 incident or planned maintenance that may be affecting customers on our network.

170283: INCIDENT AFFECTING BROADBAND AND VOICE SERVICES   Last updated:(18 Jan 2021 21:22hrs)
Status: Closed.
Location: Dartford (The Bridge – DA1).

We are currently experiencing a network incident in Dartford (The Bridge) affecting voice and data services for some customers. Engineers are currently investigating the issue and will provide an update as soon as possible or within 2 hours.

Please do not reset your equipment.

We apologise for any inconvenience this may cause.

Update (18 Jan 2021 21:22hrs)
This incident was closed on Monday, January 18th, 2021 at 21:22hrs.

Update (18 Jan 2021 21:21hrs)
Work to restore service was completed at 20:44 on 18/01/2021. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.

Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.

We apologise again for the inconvenience caused and thank you for your patience throughout this issue.