Current Incidents

There are 2 incidents or planned maintenances that may be affecting customers on our network.

177286: MAINTENANCE AFFECTING BROADBAND AND VOICE SERVICES   Last updated:(17 Jun 2021 12:54hrs)
Status: Currently open.
Location: Swindon, SN26.

There is essential maintenance taking place between the hours of 08:00-17:00 on 18/06/2021. Customers may experience an interruption to all services for up to 3 hours during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.

No updates for this incident yet.
185189: INCIDENT AFFECTING BROADBAND SERVICES   Last updated:(16 Jun 2021 12:53hrs)
Status: Closed.
Location: Chester (CH1).

Work to restore service was completed at 12:34 on 16/06/2021. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.

Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.

We apologise again for the inconvenience caused and thank you for your patience throughout this issue.

Update (16 Jun 2021 12:53hrs)
This incident was closed on Wednesday, June 16th, 2021 at 12:53hrs.