Code of complaints

Governing law, jurisdiction, and complaints

The Contract (including any non-contractual matters) is governed by the law of England and Wales.

Disputes can be submitted to the jurisdiction of the courts of England and Wales or, where the Customer lives in Scotland or Northern Ireland, in the courts of respectively Scotland or Northern Ireland.

We try to avoid any dispute, so we deal with complaints as follows:

If any customer unhappy with our service, please contact Link broadband and let customer service know. We always welcome our customer’s feedback and comments as it plays a very important part in our process of continuous improvement in our services.

If any of Link broadband customers have a complaint, Link broadband has an internal complaints procedure is outlined down below. Link broadband team fully committed to addressing all complaints fully and fairly within a reasonable time frame. We will try to respond to all complaints in the most appropriate and adequate way.

Link broadband will be aiming to provide a prompt reply to all received complaints within 10 working days.

How to register a complaint :
Link broadband  customers can register their complaint in the following ways:

By calling telephone: 033 0174 1444

Monday to Friday: 8 AM to 10PM
Saturday: 9 AM to 6 PM
Sunday: 11 AM to 4 PM

On Link broadband Website:

Using our Link broadband website contact form, the select complaint in the drop-down box and enter your details. (Please refer www.Link broadband

By post:
(Integrated Digital Solutions Limited)
Dartford Business Park, Victoria Road,
Dartford, DA1 5FS, UK

If you unable able to complain about yourself, please ask someone to register a complaint and act on your behalf about our services.
We aim to follow these codes of conduct, copies of which you can obtain as follows: Link broadband code of conduct available from www.Link broadband of conduct

Model cancellation Form


(Integrated Digital Solutions Limited)
Dartford Business Park, Victoria Road,
Dartford, DA1 5FS, UK,

Email address:
Telephone number: 033 0174 1444

I/We[*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*] [for the supply of the following service [*], Ordered on [*]/received on [*]______________________(date received)

Name of consumer(s):
Address of consumer(s):

Signature of consumer(s) (only if this form is notified on paper)

[*] Delete as appropriate.