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There are 14 incidents or planned maintenance that may be affecting customers on our network.

346279: INCIDENT AFFECTING INTERNET SERVICES   

Last updated:(17 Apr 2025 14:24hrs)

Status: Currently open.
Location: Corby NN18.

We have a network incident in Corby, NN18 affecting internet services. Our team are looking into this and will provide further updates as soon as possible.

Update (17 Apr 2025 15:27hrs)
We now see that the problem is not on our network, but the network of a third party that supports ours.
We are talking to the third party, and they are working on a fix.
We will update you again by 17:00

343452: MAINTENANCE AFFECTING SERVICES  

Last updated:(17 Apr 2025 09:47hrs)

Status: Currently open.
Location: EX31 BARNSTAPLE.

There is essential maintenance taking place between the hours of 09:00 and 16:00 on 22/04/25. Customers may experience an interruption to services for up to 1 hour during this time.

Please do not reset your equipment during this period.


We apologise for the inconvenience this may cause.

No updates for this incident yet.

344877:THIRD PARTY MAINTENANCE AFFECTING SERVICES   

Last updated:(17 Apr 2025 09:46hrs)

Status: Currently open.
Location: CT5 WHITSTABLE.

There is essential third party maintenance taking place between the hours of 08:00 and 16:00 on 22/04/25. Customers may experience an interruption to services for up to 15 minutes during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.

No updates for this incident yet.

345596: THIRD PARTY MAINTENANCE AFFECTING SERVICES   

Last updated:(17 Apr 2025 09:43hrs)

Status: Currently open.
Location: LU1 Caddington.

There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on 22/04/25 Customers may experience an interruption to services for up to 6 hours during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.

No updates for this incident yet.

344705: MAINTENANCE AFFECTING SERVICES   

Last updated:(17 Apr 2025 09:16hrs)

Status: Currently open.
Location: DA1 Temple Hill, E17 Walthamstow.

There is essential maintenance taking place between the hours of 00:05 and 06:00 on 18/04/25 Customers may experience an interruption to services for up to 15 minutes during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.

No updates for this incident yet.

346513: INCIDENT AFFECTING INTERNET SERVICES   

Last updated:(17 Apr 2025 02:19hrs)

Status: Currently open.
Location: Colchester CO4.

We have a network incident in Colchester CO4 affecting internet services.

This is because of a problem on a third party network. We are working with them to fix it, and a further update will be provided by 08:00.

Please do not reset your equipment.

Update (17 Apr 2025 11:20hrs)
Third party have identified the root cause of the issue and are working to resolve the issue.
We apologise for any inconvenience caused.

Update (17 Apr 2025 07:54hrs)
We continue to work with a third party that provides service to us.
They are working hard to restore the connection.
We have escalated this fault and as soon as we have a significant update, we will provide details.

344702: MAINTENANCE AFFECTING SERVICES   

Last updated:(17 Apr 2025 09:00hrs)

Status: Closed.
Location: MK40 Biddenham, DE13 Branston.

There is essential maintenance taking place between the hours of 00:05 until 06:00 on 17/04/25 Customers may experience an interruption to services for up to 15 minutes during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.

Update (17 Apr 2025 09:00hrs)
This Planned Maintenance was completed on Thursday, April 17th, 2025 at 09:00hrs.

346334: MAINTENANCE AFFECTING SERVICES   

Last updated:(17 Apr 2025 08:57hrs)

Status: Closed.
Location: DA1 Dartford.

There is essential maintenance taking place between the hours of 00:00 until 06:00 on 17/04/25 Customers may experience an interruption to services for up to 10 minutes during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.

Update (17 Apr 2025 08:57hrs)
This Planned Maintenance was completed on Thursday, April 17th, 2025 at 08:57hrs.

344071: MAINTENANCE AFFECTING SERVICES   

Last updated:(17 Apr 2025 08:57hrs)

Status: Closed.
Location: DA1 Temple Hill, MK43 Stewartby Park.

There is essential maintenance taking place between the hours of 00:00 until 06:00 on 17/04/25 Customers may experience an interruption to services for up to 15 minutes during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.

Update (17 Apr 2025 08:57hrs)
This Planned Maintenance was completed on Thursday, April 17th, 2025 at 08:57hrs.

346379: EMERGENCY MAINTENANCE AFFECTING SERVICES   

Last updated:(17 Apr 2025 08:56hrs)

Status: Closed.
Location: ME19 Larkfield.

There is emergency maintenance taking place between the hours of 11:00am and 18:00pm on 16/04/25 Customers may experience an interruption to services for up to 30 minutes during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.

Update (17 Apr 2025 08:56hrs)
This incident was closed on Thursday, April 17th, 2025 at 08:56hrs.

341146 : MAINTENANCE AFFECTING SERVICES   

Last updated:(17 Apr 2025 08:56hrs)

Status: Closed.
Location: Bedford MK44.

There is essential maintenance taking place between the hours of 09:00 and 16:00 on Wednesday 16/04/2025. Customers may experience an interruption to services for around 30 minutes during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause

Update (17 Apr 2025 08:56hrs)
This Planned Maintenance was completed on Thursday, April 17th, 2025 at 08:56hrs.

346279 : INCIDENT AFFECTING INTERNET SERVICES   

Last updated:(17 Apr 2025 08:01hrs)

Status: Closed.
Location: Corby NN18.

We have a network incident in Corby, NN18 affecting internet services. Our team are looking into this and will provide an update by 11:36.

Please do not reset your equipment.

Please be advised this is only affecting a small percentage of customers.

Update (17 Apr 2025 08:01hrs)
This incident was closed on Thursday, April 17th, 2025 at 08:01hrs.

Update (16 Apr 2025 10:23hrs)
We now see that the problem is not on our network, but the network of a third party that supports ours.
We are talking to the third party, and they are working on a fix that will be implemented at 23:45 16/04/2025.
Further updates will be provided when further information becomes available.

346483: INCIDENT AFFECTING INTERNET AND PHONE SERVICES   

Last updated:(17 Apr 2025 08:00hrs)

Status: Closed.
Location: Whittlesey PE7.

We have a network incident in Whittlesey PE7 affecting phone and internet services.

Our team have performed an initial investigation and found faulty network equipment is rebooting.

Please do not reset your equipment.

Update (17 Apr 2025 08:00hrs)
This incident was closed on Thursday, April 17th, 2025 at 08:00hrs.

Update (17 Apr 2025 08:00hrs)
Work to restore service was completed at 21:43 on 16/04/2025. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.

Update (16 Apr 2025 17:01hrs)
We are dispatching engineering teams to attend site and perform an emergency equipment swap that will cause up to 30 minutes downtime.
Further update will be provided when further information becomes available

346279: INCIDENT AFFECTING INTERNET SERVICES   

Last updated:(17 Apr 2025 07:57hrs)

Status: Closed.
Location: Corby NN18.

We have a network incident in Corby NN18 affecting phone and internet services. Our team are looking into this and will provide an update by 02:30.

Please do not reset your equipment.

Update (17 Apr 2025 07:57hrs)
This incident was closed on Thursday, April 17th, 2025 at 07:57hrs.

Update (17 Apr 2025 07:57hrs)
Work to restore service was completed at 04:45 on 17/04/2025. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.

Update (17 Apr 2025 07:20hrs)
Services were restored at 04:10.
But works to repair the fault are not complete, so services may be at risk until further notice.
We will update you again when we have more information.

Update (17 Apr 2025 02:31hrs)
We now see that the problem is caused by a fault on a third party's network.
We are working with them to resolve it, and we will update you again by 08:00.